Customer Care

Who we are

The term “Purple Smoke” or “us” or “we” refers to the owner of the website whose registered office is Purple Smoke Ltd 20-22, Wenlock Road, London, England, N1 7GU Registered in England company registration number 08687428. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

We work hard to ensure the Website is always up and available, but we can’t guarantee the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance. We will not be liable if, for any reason, all or part of the Website is unavailable at any time, for any length of time.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Our Terms and Conditions and your use of this website shall be governed by and constructed in accordance with English law. Disputes in connection with our Terms and Conditions and your use of this website shall be subject to the exclusive jurisdiction of the English courts.

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Using the site

You will need to register with us in order to purchase goods or services. 
If you do not register with us we will allow you to use this Site (subject to these Terms and Conditions) but not to buy goods through it. 
If you register with us we will allow you to use this Site and to buy goods through it, but we may withdraw, restrict or change the service we provide through the site without notice.

To register an account with us you will need to enter your email address and choose a secure password. We highly recommend you choose a strong password and log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account and login information as confidential. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if login is possible, to change your password.

It is a condition of your use of the Website that all information you provide is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

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Shipping Policy

We want to make sure your order gets to you safe and sound. Therefore, all orders are tracked and need to be signed for on delivery. As such, it is important you use a delivery address where you or someone will be available to sign for it.

We aim to dispatch orders within 48 working hours of your order being received. Orders within the UK are dispatched via Royal Mail and for Europe and the rest of the world, via DHL.

UK

£5.00
1-2 WORKING DAYS FROM DISPATCH
SIGNATURE REQUIRED

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Europe & EU Countries

£20
2-3 WORKING DAYS FROM DISPATCH
SIGNATURE REQUIRED

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USA

£25
3-4 WORKING DAYS FROM DISPATCH
SIGNATURE REQUIRED

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Rest of the World

£30
5-7 WORKING DAYS FROM DISPATCH
SIGNATURE REQUIRED

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Returns Policy

We aim to dispatch orders within 1 – 2 working days, so if you want to cancel an order without incurring a cost, you need to cancel before your order is dispatched. If you do want to cancel an order before dispatch you will need to contact us via email.

If you would like to change anything about an order please email us BEFORE the order is dispatched, to avoid having to pay for delivery again.

You can cancel the order if you do so within the time limits (normally within 7 days of receiving the goods) under the Consumer Protection (Distance Selling) Regulations 2000 as amended. 
After that, in relation to any goods sold through the Site, customers in the UK have 21 days from the day we shipped your order and for customers outside of the UK 34 days from the day we shipped your order in which you may return your order to us.

Any goods returned must be sent to: Purple Smoke Ltd 20-22, Wenlock Road, London, England, N1 7GU. When you return goods within the period specified above (other than as a result of a defect in the goods) you must pay the cost of returning the goods.
We recommend you return any items by registered, signed for, or recorded delivery and purchase insurance with your carrier for the value of the merchandise. The present right of return only applies to products that are returned in the same condition they were received with original tags and packaging intact. Any product that has been damaged or worn will not be refunded.

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Payment and pricing

Payment and security

You may pay for the goods you buy from us by using a debit or credit card through our online payment facility. 
We do not hold your credit or debit card data. You do not enter any card data into the Purple Smoke Site. When you come to pay for your products you leave our site and your payment is processed through PayPal’s secure server.

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Pricing

Our prices, as stated on the Site are in pounds sterling (£) and include VAT except where we say otherwise, but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions.

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The Contract

The Contract

The contract between You and Us is legally binding. Your order constitutes an offer to us to buy a product subject to these Terms & Conditions. This does not affect your statutory rights. 
If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.
 Ownership of the products will only pass to you when we have received full payment.
 A person who is not party to the contract shall not have the rights under or in connection with it.
 We may refuse to process a transaction or to provide a service at any time. We will not be liable to you or anyone else if we do this.

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Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these Terms and Conditions and your agreement with us.

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Care Guide

Due to the delicate nature of our fabric and trims, we advise that all pieces bought from our website be hand washed in cold water with a very mild detergent and left to dry naturally away from direct sunlight. Do not dry clean, tumble dry or bleach. Cool iron on reverse.

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